Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft 365
Good to have skills : Microsoft Endpoint Configuration Manager
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the implementation of process improvements to enhance system stability and user experience.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft 365.
- Good To Have Skills: Experience with Microsoft Endpoint Configuration Manager.
- Strong understanding of cloud-based application support and troubleshooting methodologies.
- Familiarity with system monitoring tools and incident management processes.
- Ability to analyze logs and system data to diagnose and resolve technical issues.
- Experience in maintaining and supporting enterprise-level software environments.
Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft 365.
- This position is based at our Indore office.
- A 15 years full time education is required.
