Mewtech Solutions Pvt. Ltd. is looking for a dedicated and technically skilled Technical Support Executive to join our growing team. If you are passionate about technology, enjoy solving customer issues, and are eager to build your career in technical support, we would love to hear from you.
Job Responsibilities
- Provide technical support to customers via phone, remote access, and on-site visits.
- Diagnose and troubleshoot issues related to barcode printers, thermal printers, barcode scanners, ID card printers, and related products.
- Resolve customer issues efficiently using logical troubleshooting methods and modern AI-assisted diagnostic tools where appropriate.
- Install, configure, test, and demonstrate products at customer sites using the company vehicle.
- Perform preventive maintenance, servicing, and repairs of equipment.
- Explain product features, operation, and troubleshooting procedures to customers.
- Coordinate with the Sales and Service teams to ensure smooth project execution.
- Prepare service reports and update job status after each service visit.
- Respond promptly to customer complaints and ensure timely issue resolution.
- Continuously develop technical knowledge of the company's products and emerging technologies.
Preferred Qualifications
- Diploma, ITI, B.Tech, B.E., or any technical qualification.
- Basic knowledge of computer hardware, networking, Windows OS, printers, and peripherals.
- Knowledge of the latest AI-powered problem-solving tools (such as ChatGPT, Microsoft Copilot, Gemini, or similar AI assistants) and the ability to use them effectively for technical troubleshooting, diagnostics, documentation, and customer support.
- Strong analytical thinking and the ability to combine AI-assisted solutions with hands-on technical skills.
- Good communication, customer handling, and problem-solving skills.
- Willingness to travel for customer support and field service.
- Ability to work independently as well as in a team.
Experience
- Freshers are welcome to apply.
- Candidates with 6 months to 2 years of experience in technical support or field service are highly preferred.
Salary & Benefits
- Salary: Based on interview performance, technical knowledge, and practical problem-solving skills.
- Opportunity to work with leading Barcode, RFID, POS, Thermal Printing, and ID Card Printing solutions.
- On-the-job technical training, exposure to AI-assisted support workflows, and career growth opportunities.
Office Timing
Monday to Saturday
9:30 AM – 5:30 PM
If you are enthusiastic about technology, enjoy solving technical challenges, and are ready to leverage the latest AI tools to deliver exceptional customer support, we'd love to hear from you.
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
Education:
Experience:
- Technical Support-Hardware: 1 year (Preferred)
License/Certification:
- Driving Licence (Required)
Location:
- Peringavu, Thrissur, Kerala (Preferred)
Willingness to travel:
Work Location: Hybrid remote in Peringavu, Thrissur, Kerala
