EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking an experienced Lead / Sr. AWS Connect Developer with Salesforce Service Cloud Voice experience to design and build GenAI solutions using Amazon Bedrock and similar platforms. In this role, you will develop AI-powered applications, integrate GenAI models with enterprise systems and ensure secure, responsible AI architectures aligned with regulatory standards.
Responsibilities
-
Design and build GenAI solutions using Amazon Bedrock or similar GenAI platforms, including integration with foundation models such as Anthropic Claude and Titan
-
Perform prompt engineering and optimization
-
Architect RAG (Retrieval Augmented Generation) solutions
-
Develop AI-powered applications such as chatbots, copilots, knowledge assistants and document processing solutions
-
Evaluate and fine-tune LLM-based use cases for business scenarios
-
Integrate GenAI models with enterprise applications and APIs
-
Implement secure AI architectures aligned with enterprise and regulatory standards
-
Ensure data privacy, model governance and responsible AI practices
-
Design and implement integrations between Amazon Connect and Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud and other systems using APIs, SDKs and AWS services
-
Develop custom solutions to synchronize and transfer data between systems, ensuring data consistency and integrity
-
Configure and maintain AWS services such as Lambda, API Gateway, S3, SQS, SNS and DynamoDB to support integration workflows
-
Monitor integration performance, troubleshoot issues and implement optimizations to improve system reliability and efficiency
-
Collaborate with cross-functional teams including data engineers, software developers, business analysts and system administrators to define integration requirements and design scalable solutions
Requirements
-
5 to 12 years of experience in system integration projects, particularly involving Amazon Connect, Salesforce Service Cloud (SCV) and Verint
-
Background in integration projects involving Cerner, Marketing Cloud and AWS services
-
Hands-on expertise in AWS cloud services, particularly in designing and implementing serverless architectures using AWS Lambda and API Gateway
-
Proficiency in programming languages such as Python, JavaScript or Java for scripting and developing integration solutions
-
Skills in API design principles, RESTful APIs and SOAP APIs
-
Familiarity with data formats such as JSON and XML
We offer
-
Opportunity to work on technical challenges that may impact across geographies
-
Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
-
Opportunity to share your ideas on international platforms
-
Sponsored Tech Talks & Hackathons
-
Unlimited access to LinkedIn learning solutions
-
Possibility to relocate to any EPAM office for short and long-term projects
-
Focused individual development
-
Benefit package:
-
Health benefits
-
Retirement benefits
-
Paid time off
-
Flexible benefits
-
Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
