What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Key job responsibilities
CORE RESPONSIBILITIES
- Answer customer requests through phone, chat, and email
- Navigate and review solutions in real-time using a variety of tools
- Assist with identity verification and account security concerns as needed
- Help identify and prevent potential fraud or security issues that may impact customer experience
- Problem-solve for customers without reading from a script
- Provide exceptional support and troubleshoot account and shopping issues
REQUIRED CAPABILITIES
- Communicate effectively with strong verbal and written skills
- Work comfortably with computers and navigate multiple systems
- Work varying shifts from Monday to Sunday
- Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required)
- Be punctual and present for entire work shifts
- Be fully committed to the customer service role whilst working at Amazon
A day in the life
What it’s like as an Amazon Customer Service Associate
- Surroundings. You'll be working in an office environment, assisting customers through phone, chat, and email.
- Activity. You'll be at your desk for the majority of your shift, assisting customers through phone, chat, and email.
- Temperature. Our office locations provide comfortable, climate-controlled work environments.
- Dress code. Business casual attire is appropriate for our office environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
