Principal AWS DevOps Engineer - Full time
About the Role
We are seeking a Principal AWS DevOps Engineer to join our Managed Services Team and take ownership of supporting diverse client environments. This role focuses on maintaining, triaging, and improving a variety of customer systems — from custom-built applications to modern cloud solutions — across multiple industries and technology stacks.
The ideal candidate is a seasoned engineer who thrives in dynamic, multi-technology environments and has a proven track record of troubleshooting, performance tuning, and driving operational excellence. This is a hands-on and client-facing position, ideal for someone who can rapidly assess unfamiliar systems, deliver fixes, and provide technical leadership in a consulting setting.
Key Responsibilities
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Client Environment Support – Serve as a primary point of contact for production support, triage, and incident resolution across diverse client systems.
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Bugfixing & Maintenance – Perform root cause analysis, implement bug fixes, and ensure long-term stability of customer applications.
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Cross-Technology Expertise – Work across a wide range of technologies such as .NET, Ruby on Rails, cloud-native applications, and automation tools.
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Operational Leadership – Establish and refine monitoring, alerting, and incident response practices.
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Collaboration – Partner with customer teams and internal engineers to identify improvements and streamline operations.
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Maintenance Windows – Participate in planned weekend maintenance activities as part of a rotating schedule.
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Knowledge Transfer & Documentation – Ensure systems are well-documented and that knowledge is shared within the team.
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Adaptability – Continuously learn and integrate new tools, platforms, and technologies used across client environments.
Required Skills & Experience:
Required to provide support during S2 shift (12.30pm IST - 9.30pmIST)-
7+ years of experience in infrastructure, DevOps, Software development or managed services roles, with at least 3+ years supporting production environments at scale.
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Strong troubleshooting and problem-solving skills across application, infrastructure, and networking layers.
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Experience with multiple cloud platforms such as (AWS, Azure, GCP, Oracle Cloud) and hybrid environments.
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Proven ability to debug, support, and maintain applications built with various frameworks, such as .NET and Ruby on Rails.
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Familiarity with CI/CD pipelines, observability tools, and incident response workflows.
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Strong scripting or automation experience (e.g., Python, Bash, PowerShell).
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Excellent communication and client-facing skills for working in a consulting environment.
Preferred Qualifications
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Prior experience in managed services or consulting environments with multiple concurrent clients.
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Familiarity with a broad range of database technologies (Oracle DB, SQL Server, Postgres, MongoDB, etc.).
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Experience improving legacy systems for better reliability, cost optimization, or scalability.
Why Join Us?
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Diverse Technology Exposure – Support a wide range of tools, frameworks, and cloud platforms.
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Impactful Role – Keep mission-critical client systems operational and evolving.
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Global Team Culture – Work with experts across multiple time zones and technology domains.
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Professional Growth – Gain experience across industries, tools, and modern automation practices.
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Competitive Compensation – Principal-level rates based on skills and experience, with shift differential for overnight work.
If you excel at diagnosing complex systems, solving tough operational challenges, and thrive in a multi-technology, always-learning environment, we’d love to hear from you.
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