Job Summary
The Customer Relationship Executive is responsible for maintaining excellent customer relationships by handling inquiries, ensuring timely follow-ups, coordinating with internal departments, resolving customer issues, and delivering a superior customer experience. The role requires strong communication, problem-solving, and coordination skills.
Roles & Responsibilities
- Handle inbound and outbound customer communication.
- Manage customer inquiries, quotations, and order updates.
- Ensure timely follow-up with existing and prospective customers.
- Resolve customer complaints efficiently.
- Coordinate with Sales, Production, Dispatch, and Accounts teams.
- Maintain accurate customer data in CRM.
- Generate repeat business through regular customer engagement.
- Prepare daily, weekly, and monthly reports.
- Support the sales team in achieving customer satisfaction and retention goals.
Skills Required
- Excellent verbal and written communication.
- Customer-centric attitude.
- Strong coordination and follow-up skills.
- Good knowledge of MS Excel, Word, and CRM software.
- Ability to multitask and work under deadlines.
Working Hours
- Monday to Saturday
- 10:00 AM – 6:00 PM
- Sunday: Weekly Off
Experience
- Minimum 1 year in Customer Relationship, Customer Service, Sales Coordination, Telecalling, or Client Handling.
Qualification
Salary
- ₹18,000 – ₹25,000 per month (depending on experience and interview performance)
Coordinate with HR Khushi - 9799001847
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
