Job Title: Customer Support Executive – E-commerce Dispute Resolution
Company: SteelGlow
Location: SteelGlow Marketing Office, Shree ram Tower, opp. Reliance Mall, Saraswati Nagar, Pali Road, Jodhpur, Rajasthan
Job Type: Full-time
Experience: Freshers
Industry: E-commerce / Customer Service
Job Summary
SteelGlow is looking for a dedicated and customer-focused Customer Support Executive to handle e-commerce customer queries and dispute resolution processes. The ideal candidate should have excellent communication skills and the ability to resolve customer concerns related to orders, refunds, returns, delivery issues, and payment disputes efficiently.
Key Responsibilities
- Handle customer support through calls, emails, WhatsApp, and chat.
- Resolve customer disputes related to orders, refunds, returns, cancellations, and damaged products.
- Coordinate with courier partners and internal teams for smooth issue resolution.
- Maintain accurate records of customer interactions and complaints.
- Escalate unresolved or priority issues to management when required.
- Ensure customer satisfaction by providing timely and professional support.
- Assist in managing payment-related concerns and chargeback cases.
- Follow company policies and maintain service quality standards.
Required Skills & Qualifications
- Bachelor’s degree or equivalent qualification.
- 1–3 years of experience in customer support or e-commerce operations preferred.
- Good communication skills in Hindi and English.
- Basic knowledge of Excel, CRM systems, and online order handling.
- Strong problem-solving and multitasking abilities.
- Positive attitude and customer-first approach.
Preferred Skills
- Experience with e-commerce platforms and online marketplaces.
- Familiarity with return and refund processes.
- Ability to handle customer escalations professionally.
Benefits
- Competitive salary
- Friendly work environment
- Growth opportunities
- Training and development support
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Work Location: In person
