Desktop Support Engineer
Job Location - Kharadi, Pune
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We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site and software upgrades, systems integrations, and basic IT-related issues.
To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.
Desktop Support Engineer Responsibilities:
· Responding to client support requests.
· Contacting clients to find out the nature of the problem.
· Troubleshooting hardware and software issues.
· Installing and maintaining hardware and computer peripherals.
· Installing and upgrading operating systems and computer software.
· Troubleshooting networking and connection issues.
· Advising on software or hardware upgrades.· Advising on software or hardware upgrades.
· Configure and maintain routers, switches, firewalls, and other network devices
· Implement network solutions to support business needs and growth.
· Stay up-to-date with the latest trends and best practices in network and cloud technologies.
· Monitor network and cloud performance and identify and resolve issues promptly..
· Document network and cloud configurations, processes, and procedures.
Desktop Support Engineer Requirements:
· Bachelor’s degree in computer science or information technology.
· Proven work experience as a desktop support engineer or support technician.
· Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
· Knowledge of popular operating systems, software applications, and remote connection systems.
· Working technical knowledge of current network hardware, protocols, and Internet standards.
· Able to effectively prioritize tasks in a high-pressure environment.
· Ability to present ideas in user-friendly language.
· Ability to solve complex hardware and software issues.
· Ability to travel and work after hours when necessary.
· Excellent interpersonal skills, problem solving skills & good analytical skills.
· Good written and verbal communication skills.
Job Types: Full-time, Permanent, Fresher
Pay: ₹300,000.00 per year
Benefits:
- Paid sick time
- Provident Fund
Education:
Experience:
- total work: 1 year (Preferred)
- IT: 1 year (Required)
Work Location: In person
