Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com
Job Title: NOC Server Engineer
Position: Senior Systems Engineer
Experience: 5 to 7 Yrs
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0626-1376
#LI-SY4
Employment Type: Full Time
Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience.
Role Overview
The NOC Server Engineer provides advanced 24×7 operational support for cloud hosted server infrastructure in AWS and Azure. This role acts as the shift escalation lead for complex and high severity incidents, ensuring service stability and rapid restoration. Kubernetes (EKS), Terraform, and foundational cloud networking knowledge are required skill sets to support modern cloud workloads.
Key Responsibilities
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Provide deep troubleshooting for Linux and Windows servers hosted in AWS and Azure (OS, services, performance, and capacity).
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Analyze alerts and telemetry using CloudWatch, Azure Monitor, Splunk, and Grafana to validate root cause and recovery.
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Coordinate with Operations Center (OC), Incident Managers, and platform SMEs; maintain clear ownership and escalation.
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Execute safe, pre approved operational actions and validate post change health using documented procedures.
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Ensure accurate incident timelines, updates, and handovers in ServiceNow/Jira.
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Mentor engineers and own structured shift handovers to maintain operational continuity.
Required Skill Set
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Cloud Server Engineering: Strong hands on experience supporting AWS and/or Azure compute services (EC2, Azure VMs/VMSS).
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Linux & Windows Servers: Advanced OS level administration, patching, log analysis, service troubleshooting, and performance tuning.
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Kubernetes (EKS) & Container Orchestration: Experience triaging EKS node and pod issues, crash loops, scaling symptoms, and workload health.
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Infrastructure as Code (Terraform): Ability to execute, review, and validate Terraform based changes following operational guardrails.
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Cloud Networking Fundamentals: Working knowledge of VPC/VNet, subnets, routing tables, security groups/NSGs, load balancers, DNS, and basic connectivity troubleshooting.
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Observability: CloudWatch, Azure Monitor, Splunk, Grafana/Prometheus; alert tuning and dashboard interpretation.
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ITSM & Operations: Strong incident documentation, communication, and SLA discipline using ServiceNow or Jira.
Required Experience
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6 + years of experience in Cloud Operations, NOC, SRE, or Infrastructure Support roles.
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Proven experience leading or handling P1/P2 incidents in 24×7 production environments.
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Hands on experience working with runbooks, escalation matrices, and shift handovers.
Preferred Skills
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Scripting with Bash, PowerShell, or Python for operational automation.
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CI/CD and Git based workflows supporting infrastructure changes.
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Certifications preferred: AWS/Azure Associate, ITIL Foundation, Kubernetes (CKA/CKAD).
Out of Scope
Shift Model
24×7 rotational shifts Work from Office with structured handovers and escalation ownership.
LRI #LI-AA13
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
