- Manage daily email communication with clients, vendors, and internal teams.
- Maintain and update operational data in Excel/Google Sheets with high accuracy.
- Prepare daily/weekly/monthly MIS reports including delivery status, pending cases, RTO, and performance metrics.
- Handle customer queries professionally through email, phone, and WhatsApp.
- Coordinate with field teams, transporters, and clients for smooth operations.
- Track shipments, appointments, escalations, and ensure timely resolution.
- Maintain documentation, logs, and audit‑ready records.
- Support management with data insights and operational dashboards.
Required Skills
- Strong command over Email drafting & communication.
- Excellent Excel skills (VLOOKUP/XLOOKUP, Pivot Table, Filters, Conditional Formatting).
- Experience in MIS reporting and data analysis.
- Ability to handle customers politely and professionally.
- Good understanding of logistics/operations (optional but preferred).
- Attention to detail and ability to work under deadlines.
Pay: ₹20,000.00 - ₹31,516.26 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
