- Receive and Acknowledge Complaints: Act as the first point of contact for customer complaints via phone, email, or chat.
- Investigate Issues: Gather relevant information to understand the root cause of complaints and evaluate them objectively.
- Provide Solutions: Work collaboratively with various departments to resolve issues promptly and ensure customer satisfaction.
- Document Interactions: Maintain accurate records of complaints, resolutions, and customer interactions in the CRM system.
- Follow Up: Ensure follow-up with customers to confirm resolution and satisfaction, and address any further concerns.
- Analyze Feedback: Identify trends in complaints and suggest improvements to products, services, and processes.
- Maintain Professionalism: Handle complaints with empathy and professionalism, even in challenging situations.
- Maintain Regular IMS & Database.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
