General Manager - Operations (5-Star Hotel)
Location: Trivandrum, Kerala
Job Type: Full-time, On-site
About the Role
Our client, a premier 5-star hotel in Trivandrum, is looking for a dynamic General Manager of Operations. You will hold full operational and financial accountability for all departments—including F&B, Front Office, Housekeeping, and Engineering—ensuring flawless 5-star standards and seamless guest experiences daily.
Key Responsibilities:-
Operational Excellence: Maintain absolute compliance with luxury standards; champion guest satisfaction (GSI) and resolve operational bottlenecks.
Financial Growth: Optimize OpEx, collaborate with revenue teams to maximize ADR/RevPAR, and drive F&B/Banqueting profitability.
Leadership: Lead, mentor, and build a high-performance culture across all department heads, focusing on retention and service training.
Candidate Profile:-
Experience: 12+ years in luxury hospitality (5-star hotels), with 3+ years as Director of Operations, Resident Manager, or EAM/GM Operations.
Education: Degree/Diploma in Hotel Management.
Skills: Strong financial acumen, exceptional leadership, and expertise in managing both corporate travel and MICE/leisure segments.
Preferred: Prior experience in the South Indian/Kerala luxury hospitality market.
What’s on Offer:-
Competitive executive salary + performance incentives.
Leadership of a landmark property in Kerala’s capital.
How to Apply:-
Apply directly here or email your CV to [email protected] with the subject line "GM Operations - Trivandrum".
Pay: ₹80,000.00 - ₹150,000.00 per month
Benefits:
Work Location: In person
