A Tele Caller Executive is responsible for making outbound and handling inbound calls to generate leads, promote products/services, and ensure customer satisfaction.
Key Responsibilities
- Make outbound calls to prospective or existing customers.
- Handle inbound customer queries professionally.
- Explain products/services and persuade customers to purchase or take action.
- Generate leads and maintain a database of customer information.
- Follow up on leads and maintain regular communication with clients.
- Achieve daily/weekly/monthly call and sales targets.
- Record call details and update CRM systems accurately.
- Resolve customer complaints and escalate issues when required.
Required Skills
- Good verbal communication and interpersonal skills.
- Persuasion and negotiation abilities.
- Basic computer knowledge (MS Office, CRM tools).
- Ability to handle rejection and work under pressure.
- Active listening and problem-solving skills.
Educational Qualification
- Minimum: 10+2 (Higher Secondary)
- Preferred: Graduate in any discipline
Experience
- Fresher or 0–2 years of experience in telecalling, BPO, or sales.
Key Performance Indicators (KPIs)
- Number of calls made per day
- Lead generation
- Customer satisfaction level
- Target achievement (Claims or appointments)
Work Environment
- Office-based or call center environment
- Rotational shifts may be required (for BPO/International process)
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,086.00 - ₹20,056.97 per month
Work Location: In person
