Job Description: Customer Support Executive
Position: Customer Support Executive
Department: Customer Support / Customer Service
Location: Hyderabad
Employment Type: Full-Time
Job Summary
We are seeking a dedicated and customer-focused Customer Support Executive to provide exceptional assistance to our customers. The ideal candidate will handle customer inquiries, resolve concerns efficiently, and ensure a positive customer experience through professional communication and problem-solving skills.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions and transactions in CRM systems.
- Escalate complex issues to the appropriate teams and follow up until resolution.
- Build and maintain positive relationships with customers.
- Meet individual and team performance metrics, including response times and customer satisfaction goals.
- Collaborate with internal departments to ensure customer concerns are addressed effectively.
- Stay updated on company products, services, and process changes.
Required Qualifications
- Bachelor's degree or equivalent qualification.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Basic computer proficiency and familiarity with CRM tools.
- Customer service experience is preferred but not mandatory.
Preferred Skills
- Strong listening and empathy skills.
- Ability to remain calm and professional under pressure.
- Attention to detail and accuracy.
- Team-oriented mindset with a customer-first approach.
Benefits
- Competitive salary and incentives.
- Training and career development opportunities.
- Health and wellness benefits.
- Collaborative and supportive work environment.
Experience: 0–3 years (Freshers can apply)
Shift: Rotational shifts / Day shift (as applicable)
DM : 7799722270 / 7799722271 Email : [email protected]
Walk-in : 6,8,9,10,11 June 2026
Point of contact : Sangeetha HR
Address: Metro Pillar No C1315, 4th Floor, Durga Towers, Begumpet Road, Opposite:, Begumpet, Hyderabad, Telangana 500003
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
