Position: Hotel Operations Manager
Department: Hotel Operations
Reports To: General Manager / Hotel Manager
Location: Tirunelveli / Courtallam
Industry: Hospitality
Job Purpose
To oversee the day-to-day operations of the hotel, ensuring smooth coordination between departments, excellent guest service, operational efficiency, employee performance, and compliance with hotel standards and policies.
Key Responsibilities1. Hotel Operations
- Manage and supervise daily hotel operations.
- Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security, and other departments.
- Monitor operational standards and ensure SOPs are followed.
- Conduct regular inspections of guest areas and operational areas.
- Identify operational issues and take timely corrective action.
2. Guest Experience
- Ensure high standards of guest service and satisfaction.
- Handle guest complaints, feedback, and escalations professionally.
- Monitor online reviews and service-related feedback.
- Ensure guest requests are addressed promptly.
3. Team Management
- Supervise HODs and operational staff.
- Conduct regular departmental meetings and operational briefings.
- Monitor staff attendance, grooming, discipline, and performance.
- Support training and development of employees.
- Coordinate with HR regarding recruitment, manpower requirements, employee performance, and disciplinary matters.
4. Revenue & Cost Control
- Monitor departmental expenses and operational costs.
- Control wastage and ensure efficient utilization of resources.
- Coordinate with Finance regarding daily operational reports and revenue-related matters.
- Support management in achieving business and profitability targets.
5. Quality & Compliance
- Ensure compliance with hotel policies, statutory requirements, safety standards, and hygiene regulations.
- Maintain cleanliness, safety, and service standards throughout the property.
- Ensure proper documentation and operational records are maintained.
- Conduct regular checks to identify risks and areas for improvement.
6. Coordination & Reporting
- Conduct daily operational reviews with HODs.
- Review occupancy, guest feedback, manpower, maintenance, F&B, housekeeping, and other operational matters.
- Prepare and submit regular operational reports to the General Manager/Management.
- Coordinate with management for events, VIP guests, group bookings, and special functions.
Key Skills & Competencies
- Strong hotel operations and leadership skills
- Excellent communication and interpersonal skills
- Guest handling and problem-solving ability
- Team management and coordination
- Knowledge of hotel SOPs and service standards
- Cost-control and operational planning skills
- Decision-making and conflict-resolution skills
- Ability to work under pressure and manage multiple departments
- Good knowledge of MS Office and hotel management/PMS systems
Qualification & Experience
- Degree/Diploma in Hotel Management, Hospitality Management, or a related field.
- Relevant experience in hotel operations, preferably in a supervisory or managerial role.
- Experience managing multiple hotel departments will be an advantage.
Key Performance Areas (KPIs)
- Guest satisfaction and service quality
- Operational efficiency
- Departmental coordination
- Revenue and cost control
- Employee productivity and discipline
- Compliance with SOPs and safety standards
- Guest complaint resolution
- Overall hotel performance
Compensation
Attractive Salary & Benefits Package
Based on experience and suitability.
Location
Meridian Inn – Tirunelveli & Courtallam
Contact: 7708777371
Pay: ₹25,573.45 - ₹45,720.37 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
