Job description
Job Title: Back Office Executive (AMC/CMC MOT & MGPS)
Department: Service & Maintenance
Job Summary
The Back Office Coordinator will support the AMC (Annual Maintenance Contract) and CMC (Comprehensive Maintenance Contract) operations for Modular Operation Theatres (MOT) and Medical Gas Pipeline Systems (MGPS). The role involves coordinating with service engineers, hospitals, clients, vendors, and internal departments to ensure timely execution of preventive and breakdown maintenance services.
Key Responsibilities
1. Maintain the AMC/CMC contract database, renewal quotations, Documents prepare for AMC/CMC and other Commercial Supporting documentation.
2.Monitor contract validity, renewal dates, and service schedules.
3.Ensure timely attendance of breakdown complaints and Assign complain to field engineers.
4.Follow up with engineers for service completion and Coordinate with hospitals regarding maintenance schedules.
5. Maintain service reports, preventive maintenance reports, breakdown reports and pending complaint reports.
6.Receive service complaints through phone, email, or WhatsApp and register complaints in the service register.
7.Update client regarding complaint status and Ensure client satisfaction after service completion also Coordinate with hospital biomedical departments.
8.Coordinate with the store for spare parts availability, follow up on spare dispatch to service sites and maintain spare consumption records.
9. Prepare daily, weekly, and monthly service MIS reports and submit reports to Company management.
Preferred candidate profile
- 2 to 6 years of experience in service coordination, AMC/CMC management, or back-office operations.
- Good communication, coordination skills, excellent documentation and record-keeping skills.
- Strong knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
- Strong follow-up and organizational abilities and basic understanding of technical service operations.
- Graduate (B. Com, BBA, B.Sc., or any Bachelor's degree).
- Diploma or certification in Office Administration is an added advantage.
- This job only for Delhi nearest candidates
If anyone interested then WhatsApp on my mobile number 9289388085
Pay: ₹25,000.00 - ₹32,000.00 per month
Work Location: In person
