Madurai, Tamil Nadu
Job Summary
As a SharePoint Support Specialist for the pharmaceutical industry, you will ensure the operational stability of SharePoint-based collaboration and document management solutions. Your focus will be on incident management, platform troubleshooting, and maintaining high availability for Life Sciences clients.
Key Responsibilities
- Provide support for SharePoint Online and on-premises environments, ensuring high availability.
- Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
- Monitor SharePoint health using Dynatrace and BigPanda, proactively identifying issues.
- Troubleshoot site access issues, workflow failures, and document library problems.
- Collaborate with SharePoint administrators to escalate complex issues and coordinate fixes.
- Document known issues, troubleshooting procedures, and user guides in Confluence.
- Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
- Perform routine maintenance and basic automation using shell scripts and PowerShell.
- Coordinate with Microsoft 365 and Azure teams for cloud-related issues.
- Provide user support and assist with basic SharePoint queries.
Skill Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in SharePoint support or IT operations.
- Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
- Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
- Experience with JIRA for ticket management and Confluence for documentation.
- Basic shell scripting and PowerShell skills for automation.
- Foundational knowledge of AWS and Azure cloud platforms (Azure preferred).
- Basic understanding of SharePoint administration and workflows is a plus.
- Excellent problem-solving, analytical, and communication skills.
- Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.
Other Requirements
1.Microsoft Certified Solutions Developer (MCSD) certification is preferred but not mandatory.
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