ABOUT THE ROLE
Graystrom Retail LLP is looking for a responsible, detail-oriented and results-driven E-Commerce Executive to manage day-to-day marketplace operations, order processing, inventory coordination, product listings and dispatch activities. The role requires strong coordination with warehouse, logistics and management teams.
KEY RESPONSIBILITIES
· Manage daily e-commerce orders received through online marketplaces.
· Process, verify and coordinate orders for timely and accurate dispatch.
· Create and maintain product listings, including titles, descriptions, images, pricing and SKUs.
· Monitor inventory and coordinate with the warehouse team to prevent stock-outs.
· Coordinate with picking, packing and dispatch teams.
· Handle cancellations, returns, replacements and customer/order-related issues.
· Monitor marketplace dashboards and resolve operational issues.
· Maintain accurate records of orders, inventory, returns and dispatches.
· Prepare daily and weekly e-commerce, order and sales reports.
· Coordinate with courier/logistics partners for pickups, deliveries and exceptions.
· Monitor pending, failed, delayed and RTO orders and ensure timely action.
· Verify SKU, quantity and product information before dispatch.
· Update product catalogues, prices, offers and other marketplace information.
· Escalate important operational issues to management and follow through until resolution.
REQUIRED SKILLS
· Working knowledge of e-commerce and marketplace operations.
· Experience with Amazon, Flipkart, Meesho, Myntra, Shopify or similar platforms is preferred.
· Good working knowledge of MS Excel / Google Sheets.
· Strong communication, coordination and follow-up skills.
· High attention to detail and accuracy.
· Ability to manage multiple tasks and meet deadlines.
· Basic understanding of SKU, inventory, dispatch, returns and RTO processes.
· Good problem-solving and analytical skills.
PREFERRED CANDIDATE
· E-commerce or marketplace operations experience.
· Warehouse and inventory coordination experience.
· Good Excel and computer skills.
· Responsible, punctual and organized.
· Comfortable working in a fast-paced operational environment.
· Strong ownership and willingness to learn.
Pay: ₹15,000.00 - ₹22,000.00 per month
Work Location: In person
