We are seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a solid commitment to providing outstanding customer service. As a Customer Service Representative, you will be our customer’s first point of contact, handling inquiries, scheduling appointments, and ensuring a smooth customer experience.
Key Responsibilities:
- Customer Interaction: Answer incoming calls and emails from customers, address inquiries, and provide information about our services.
- Appointment Scheduling: Schedule installation and service appointments, coordinating with customers and our field teams to ensure timely service delivery.
- Issue Resolution: Handle customer complaints and issues, working to resolve them promptly and effectively while maintaining a positive customer relationship.
- Follow-up: Conduct follow-up calls with customers to ensure satisfaction with our services and gather feedback.
- Documentation: Maintain accurate records of customer interactions, appointments, and service requests in our CRM system.
- Team Collaboration: Work closely with other departments, including sales, installation, and service teams, to ensure seamless communication and service delivery.
- Product Knowledge: Stay informed about our products and services to provide accurate information and recommendations to customers.
Qualifications:
- Experience: Minimum of 1 year of experience in a customer service role, preferably in the HVAC, construction, or related industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally and courteously with customers.
- Problem-solving skills: Strong problem-solving abilities to handle customer issues effectively and efficiently.
- Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
- Technical Skills: Proficiency in using CRM software and other computer applications. Experience with scheduling software is a plus.
- Customer Focus: A genuine desire to help customers and a commitment to delivering exceptional customer service.
- Team Player: Ability to work well in a team environment and collaborate with colleagues to achieve common goals.
Job Type: Full-time
Pay: ₹18,000.00 - ₹30,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
- Kannada (Required)
Work Location: In person
