Job Description: Front Office Staff – Cadd Corner
Position: Front Office Staff
Location: Kochi and Kannur
Job Summary
The Front Office Staff is responsible for managing the reception area, assisting students and visitors, handling inquiries, maintaining records, and providing administrative support to ensure the smooth day-to-day operation of the institute.
Key Responsibilities
- Welcome and assist students, parents, and visitors in a professional and friendly manner.
- Answer phone calls, emails, and walk-in inquiries regarding courses, admissions, fees, and schedules.
- Maintain student records, attendance, and admission documentation.
- Coordinate class schedules and communicate updates to students and faculty.
- Handle registration, fee collection, and issue receipts as per institute procedures.
- Manage appointments and provide information about available courses and training programs.
- Maintain the reception area and ensure a clean and organized front office.
- Prepare daily reports and maintain office files and records.
- Support marketing activities such as follow-up calls to prospective students and lead management.
- Assist the management team with administrative tasks and other duties as assigned.
Required Qualifications
- Bachelor's degree or diploma in any discipline.
- Previous experience in front office, customer service, or administration is preferred.
- Proficiency in MS Office (Word, Excel, and Outlook).
- Good communication skills in English and the local language.
- Strong organizational and multitasking abilities.
- Friendly, professional, and customer-focused attitude.
Skills Required
- Excellent communication and interpersonal skills.
- Customer service orientation.
- Time management and organizational skills.
- Basic computer and office administration knowledge.
- Ability to work independently and as part of a team.
Working Hours
As per institute operating hours, with flexibility during admissions and promotional events.
Reporting To
Branch Manager / Centre Head
Pay: ₹8,000.00 - ₹15,000.00 per month
Work Location: In person
