Order Operations is the operational backbone of Paessler's go-to-market motion. As an Order Operations Specialist, you will support the full order lifecycle: quote support, order processing through invoicing and cancellations - working closely with Sales, Renewals, and Partner teams to keep deals moving accurately and on time.
This is a collaborative, customer-facing role. You'll be a key point of contact for both internal teams and external customers, helping to resolve order and billing questions with professionalism and care.
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- Process orders and quotes — Handle new, upgrade, and renewal quotes and orders across direct and partner channels, and ensure accurate order entry across all product lines
- Support invoicing and billing — Assist with invoice corrections, PO number additions, tax adjustments, and customer billing inquiries
- Manage cancellations — Process auto-renewal cancellations and other cancellation requests in line with established workflows
- Support sanction screening — Review sanction hits, verify data, and escalate confirmed cases to Legal as needed
- Triage and route tickets — Rotate through the Sales Inbox Ticket Master function, classifying and routing incoming tickets to the right team within SLA
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- 1–2+ years of experience in order management, sales operations, or a similar operational role
- Working knowledge of Salesforce — familiarity with how it supports opportunity and order workflows
- Experience with a ticketing platform such as Freshdesk or similar
- Comfortable communicating directly with customers — written and verbal — in a professional, solution-oriented way
- Strong attention to detail and ability to manage multiple priorities in a fast-moving environment
- Salesforce RCA or CPQ knowledge is a plus
- Familiarity with subscription billing models or SaaS order flows
- Experience in a global role covering multiple regions (EMEA, Americas, APAC)
At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real
results.
ContactPoint360 is where innovation, execution, and customer obsession meet.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
