Job Description: Solar Operations Coordinator
We are seeking a detail-oriented and customer-focused Solar Operations Coordinator to join our Solar Operations & Maintenance (O&M) team. In this role, you will serve as the primary link between our solar monitoring software, our field technicians, and our customers. You will track system performance through mobile apps, generate and manage customer invoices, and provide exceptional customer support.
Key Responsibilities
1. App Monitoring & Data Tracking
- Monitor real-time solar generation, inverter status, and system alerts using mobile applications and monitoring portals (e.g., SolarEdge, Enphase, Victron, or proprietary O&M platforms).
- Identify offline systems, drops in generation, or active fault alerts.
- Log issues and flag them for the technical team to schedule maintenance or troubleshooting.
2. Invoicing & Billing Administration
- Raise, format, and dispatch accurate service invoices to residential and commercial customers.
- Track payment milestones, log incoming payments, and follow up gently on overdue accounts.
- Cross-verify field service reports from technicians with billing data to ensure accurate invoicing for spare parts or labor.
3. Customer Interaction & Support
- Serve as the main point of contact for customer inquiries via phone, email, and WhatsApp.
- Explain system generation reports or billing breakdowns to customers in simple, non-technical language.
- Schedule maintenance visits and keep customers updated on technician arrival times or repair progress.
Key Qualifications & Requirements
- Experience: 1–3 years of experience in administrative coordination, customer support, or billing operations (prior experience in the solar, renewable energy, or electrical service industry is highly preferred).
- Tech-Savvy: High comfort level navigating various mobile applications, software dashboards, and cloud tools (such as Excel, WhatsApp Business, or basic CRM/accounting software).
- Communication: Strong verbal and written communication skills with a customer-first mindset.
- Problem-Solving: Ability to cross-reference data from an app alert with an invoice or a technician schedule to resolve problems independently.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
