Job Title: Customer Support Executive – Voice Process
Company: MedDirect Services Pvt. Ltd.
Location: Banjara Hills, Hyderabad
Employment Type: Full-Time (Work from Office)
Salary
- ₹1.5 LPA – ₹3 LPA
- Salary will be based on communication skills, interview performance, and relevant experience.
Experience
- Freshers are welcome.
- 0–3 years of experience in Voice Process, BPO, Customer Support, or Healthcare Process is preferred.
Job Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and provide accurate information.
- Schedule appointments and maintain customer records in the system.
- Deliver excellent customer service while maintaining quality standards.
- Update customer interactions and follow company processes.
- Coordinate with internal teams to ensure timely issue resolution.
Eligibility
- Minimum Qualification: Intermediate (12th Pass) or Any Graduate.
- Freshers with excellent communication skills can apply.
- Experience in Voice Process/BPO/Customer Support is an added advantage.
- Good English communication skills. Regional language proficiency is a plus.
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts if required.
Required Skills
- Excellent verbal communication.
- Customer-focused attitude.
- Active listening and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Team player with a positive attitude.
Benefits
- Attractive salary package.
- Performance-based incentives.
- Training and career growth opportunities.
- Friendly and professional work environment.
- PF, ESI, and other benefits as per company policy.
Work Location
MedDirect Services Pvt. Ltd.
Banjara Hills, Hyderabad
Apply Now: Freshers and experienced candidates looking to build a career in the healthcare customer support/voice process are encouraged to apply. Experience in healthcare or BPO voice processes is preferred but not mandatory.
Pay: From ₹10,000.00 per month
Benefits:
Work Location: In person
