We are looking for a Technical Support Executive with 1–2 years of experience in a Voice Process (BPO/Customer Support). The ideal candidate should have excellent communication skills and prior experience in upselling or cross-selling while providing outstanding customer support.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and provide technical assistance.
- Identify customer needs and recommend relevant products or services.
- Achieve upselling and cross-selling targets.
- Maintain accurate customer records and call logs.
- Ensure high customer satisfaction through effective communication and timely issue resolution.
Requirements
- 1–2 years of experience in a Voice Process (BPO/Customer Support).
- Mandatory experience in Upselling or Cross-selling.
- Excellent verbal communication and customer handling skills.
- Basic computer knowledge and ability to multitask.
- Immediate joiners will be preferred.
- Language knows Hindi English Bengali (Mandatory)
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
