Customer Support Executive (Delhi)
Company: Rymo Technologies Pvt. Ltd.
Location: Delhi
Industry: Robotic Medical Equipment (Neuro Rehab Domain)
About Rymo:
Rymo Technology is building robotic solutions that help stroke survivors and individuals with movement impairments regain physical independence. We combine healthcare, robotics and gamification to deliver real-world clinical impact.
Job Summary:
We are seeking a Customer Support Executive to do product installations, provide technical support and excellent customer service to our clients. The ideal candidate should have previous technical support experience, particularly in the electro-mechanical machines domain and require traits such as politeness, calmness, and a focus on customer satisfaction.
Responsibilities:
- Addressing customer queries promptly and courteously through various communication channels like phone, email, etc.
- Documenting customer interactions and managing tickets using Excel or CRM tools.
- Offering on-site assistance to customers across multiple states for troubleshooting and upkeeping of robotic equipment & other medical devices.
- Handling customer grievances and elevating concerns to relevant departments as needed.
- Coordinating with other teams to improve the overall customer journey.
Requirements:
- Spoken & written efficiency in English.
- Basic knowledge of troubleshooting electronic components.
- Familiarity with mechanical tools.
- Previous technical support experience, particularly in the electromechanical machines' domain.
- Excellent communication and interpersonal skills with a focus on customer delight.
- Familiarity with CRM software and Microsoft Office suite.
Qualification: Diploma or other comparable degree in Mechanical or any relevant field
How to Apply: Email your resume and cover letter to [email protected] with the subject "Product Installation & Support Executive (Delhi)."
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Experience:
- Field Service & Support: 1 year (Required)
Location:
Willingness to travel:
Work Location: Remote
