Manager - Retail Store Operations

Vodafone Idea -
Kanpur, Uttar Pradesh

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Job details

Qualifications

Business Management
Master's degree
Customer relationship management
Forecasting
Relationship management
MBA

Full job description

Job Req ID: 26644

Location: Kanpur, IN

Function: Retail

About:

Role

Store Manager

Job Level/ Designation

Manager

Function / Department

Retail

Location

Job Purpose

Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes

Key Result Areas/ Accountabilities

Sales

Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
Ensure and monitor quality of acquisition through the store
Revenue -Deliver revenue targets for the store
Increase revenue per footfall by aiding customers’ purchase decisions

RoI

Achieve profitability (Return on investment) targets for the store
Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

Manage churn and achieve customer satisfaction for walk-in customers

Store Management

Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure / store upkeep
Maintain availability of stock at the store while adhering to norms
Ensure appropriate placement of pop-ups and product displays at store

Marketing

Execute marketing, branding and promotion activities
Ensure fliers/ brand POS are available at store
Resolve channel-specific issues within specific timelines

People

Resolve store-specific issues within specific timelines
Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance 

Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience

Critical Success Factors

Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results

Threshold Functional Competencies

Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

Sales Planning and Forecasting
Solving Problems

Experience

2 – 5 years
Experience of retail store and customer relationship management
Revenue Target achievement and cost management

Must have technical / professional qualifications

Essential : Graduation
Desired : Full – time post - graduation in business management/MBA

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