Job Description – Travel Sales & Operations Manager
Company: TripCiti Tours & Travels
Location: Pune, Maharashtra
Experience: 3+ Years
Employment Type: Full-Time
About the Role
We are looking for a smart, confident, and experienced Travel Sales & Operations Manager with strong knowledge of European destinations. The candidate will be responsible for handling customers end-to-end, from understanding their requirements and selling suitable packages to itinerary planning, vendor coordination, booking management, and post-sales support.
The ideal candidate should have excellent destination knowledge, strong communication and negotiation skills, and the ability to convert customer requirements into attractive and well-planned travel experiences.
Key Responsibilities
- Handle travel sales and operations end-to-end, from enquiry to trip completion.
- Understand customer requirements, budget, preferences, and travel expectations.
- Prepare customized itineraries and tour packages, particularly for European destinations.
- Have strong knowledge of European countries, destinations, attractions, hotels, transportation, and sightseeing options.
- Explain destinations, packages, inclusions, exclusions, and travel plans clearly and confidently to customers.
- Convert enquiries into bookings through effective communication, follow-ups, and sales skills.
- Coordinate with DMCs, hotels, transport providers, activity suppliers, and other travel vendors.
- Negotiate with vendors to obtain competitive rates and better deals.
- Manage bookings, confirmations, amendments, cancellations, and other operational requirements.
- Coordinate with customers and vendors throughout the travel journey to ensure smooth execution.
- Resolve customer queries and operational issues promptly.
- Maintain proper records of enquiries, quotations, bookings, and customer communications.
- Achieve assigned sales and revenue targets.
Requirements
- Minimum 3 years of experience in Travel Sales & Operations.
- Strong knowledge of European countries and destinations.
- Experience in creating international itineraries and customized tour packages.
- Strong understanding of hotels, sightseeing, transfers, activities, and travel services.
- Excellent communication, presentation, negotiation, and sales skills.
- Ability to confidently explain destinations and convince customers about packages.
- Good vendor-handling and relationship-management skills.
- Ability to negotiate rates and close deals with vendors.
- Strong follow-up and customer relationship management skills.
- Must be smart, proactive, organized, and capable of handling multiple customers and bookings simultaneously.
- Experience with travel portals, booking systems, CRM, or travel-related software will be an advantage.
Key Skills
International Travel Sales | Europe Destination Knowledge | Itinerary Planning | Tour Package Designing | Customer Handling | Vendor Management | Negotiation | Sales Conversion | Operations Management | DMC Coordination | Customer Relationship Management
What We Are Looking For
We are looking for someone who can think on their feet, understand customer needs quickly, design the right travel solution, negotiate effectively with vendors, and independently manage the complete customer journey from enquiry to trip completion.
Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off
Work Location: In person
