Job Summary
We are looking for a dynamic and responsible professional lead and manage overall office administration, customer relationship management, collections, and operational coordination. The ideal candidate will be responsible for ensuring smooth office functioning, maintaining strong customer relationships, managing receivables, and leading internal coordination across departments to support business objectives.
This is a leadership role requiring strong administrative, communication, and organizational skills with the ability to handle day-to-day office operations independently.
Key Responsibilities
Office Administration & Operations
- Oversee and manage day-to-day office operations and administrative functions.
- Ensure smooth functioning of office infrastructure, facilities, and resources.
- Manage office supplies, vendor coordination, and administrative procurement.
- Maintain records, documentation, and office compliance requirements.
- Coordinate with internal teams for seamless operational execution.
Customer Relationship Management
- Build and maintain strong relationships with customers and clients.
- Act as the primary point of contact for customer communication and support.
- Address customer concerns, escalations, and service-related issues promptly.
- Ensure high customer satisfaction and retention.
Collections & Receivables Management
- Monitor outstanding payments and follow up with customers for collections.
- Coordinate with finance/accounts for payment reconciliation.
- Maintain collection records and prepare periodic reports.
- Support in reducing overdue receivables and improving collection efficiency.
Team Coordination & Leadership
- Supervise office staff and ensure effective task execution.
- Allocate responsibilities and monitor team performance.
- Foster a disciplined and productive work environment.
- Support management in implementing operational improvements.
Reporting & Compliance
- Prepare MIS reports related to office operations, customer interactions, and collections.
- Ensure adherence to company policies and operational procedures.
- Maintain confidentiality of company and customer information.
Required Skills & Qualifications
- Diploma in Business Administration, Management, Commerce, or related field.
- Proven experience in office administration, customer handling, and operational management.
- Strong communication and interpersonal skills.
- Good leadership and team management abilities.
- Strong organizational and multitasking skills.
- Proficiency in MS Office, email communication, and office documentation.
- Ability to work independently and take ownership of responsibilities.
Preferred Experience
- 3-7 years of experience in office administration, operations, customer relations, or similar managerial roles.
Key Attributes
- Leadership mindset
- Problem-solving ability
- Strong follow-up and accountability
- Customer-centric approach
- Operational discipline
- Decision-making capability
Location
Kolkata
Employment Type
Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
