Job Title: Junior Support Engineer
Location: Kandivali (West), Mumbai
Employment Type: Full-Time
Job Summary
We are seeking a proactive and detail-oriented Junior Support Engineer to join our technical support team. The ideal candidate will assist in resolving technical issues, ensuring smooth operations, and maintaining customer satisfaction. This is an excellent opportunity to grow your technical skills and contribute to a dynamic team. Candidate should be ready to travel on site for implementation and trouble shoot issues if required.
Key Responsibilities
- Technical Support: Provide first-level support to resolve customer issues via email, chat, remote access and phone.
- Issue Diagnosis: Troubleshoot and diagnose software issues and check environmental issues which is causing smooth functioning of application.
- Documentation: Record, track, and document support requests and resolutions using the tracking sheet system.
- Escalation: Escalate unresolved issues to senior engineers or relevant teams.
- Knowledge Sharing: Assist in creating and maintaining technical documentation and FAQs.
- Training: Support internal staff with basic training and application usage guidance
Qualifications and Skills
- Education: Bachelor’s degree / MSC BSC in Computers / Information Technology.
Technical Knowledge:
- Basic understanding of operating systems (Windows, Linux, macOS).
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Knowledge of SQL / Sqlite Database.
- Knowledge of PLC / Controller / SCADA etc will be an added advantage.
- Knowledge of .net will be an added advantage.
Soft Skills:
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical thinking.
- Ability to work collaboratively in a team environment.
- Customer-oriented mindset.
Note:
- Candidate should reside on western line of Mumbai for easy of travelling and reporting on time.
Job Types: Full-time, Permanent
Pay: ₹250,000.00 - ₹400,000.00 per year
Work Location: In person
