About the Role
We are looking for a NOC Technical Escalation Lead to serve as the final technical escalation point for the NOC team across Campus and Security technologies. This role owns critical issue resolution, mentors the L2 team, and acts as the primary technical liaison during high severity customer
Key Responsibilities
- Act as the final technical escalation point for the NOC team on Campus technologies
- Own and delegate escalations to the L2 team, driving issues through to resolution
- Plan and execute technical upskilling initiatives for the NOC team Handle and resolve escalations from both customers and internal stakeholders
- Lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and other external teams during critical incidents
- Serve as a subject matter expert (SME) across core networking and security domains, staying current with new technologies and vendor solutions
Required Skills & Qualifications
Strong hands-on experience with Wired and Wireless networking, Firewalls, NAC, and SDWAN
Working knowledge of vendor platforms: Aruba, Juniper, Fortinet
Proven experience handling L2/L3 escalations in a NOC or network operations/support environment
Experience working directly with vendor TAC teams to resolve complex issues
Strong customer-facing communication skills, with the ability to manage high pressure escalations
Ability to mentor and upskill junior engineers (L1/L2)
Willingness to learn new technologies and adapt to evolving vendor stacks
Preferred Qualifications
Relevant professional level certifications (CCNP, ACP, any firewall certifications e.g. NSE4 or above, Palo Alto)
Pay: ₹1,400,000.00 - ₹1,700,000.00 per year
Benefits:
Work Location: In person
