Senior IT Technical Program Manager
Location: Gurugram, India (Onsite with a hybrid work schedule, 2-3 days in the office)
3-Month Contract to Hire role
$51.72/hr USD | No C2C
Our client, a leading SaaS company, is seeking a Senior IT Technical Program Manager to join the team. This role serves as a delivery lead across IT programs and initiatives, including Enterprise Applications, the AI Readiness Program, and other strategic workstreams. The TPM will work across IT functions as needed, owning end-to-end program delivery and driving cross-functional alignment from intake through implementation.
The ideal candidate brings a strong foundation in enterprise IT project delivery, a structured approach to stakeholder management, and the ability to operate across both strategic planning and hands-on execution. This person will collaborate closely with IT leadership, Communications, Finance, and People teams and will be expected to drive clarity, accountability, and momentum across complex, multi-workstream programs.
Key Responsibilities:
Enterprise AI Initiatives
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Serve as the primary project manager for Enterprise AI Initiatives, coordinating workstreams across IT, Communications, Finance Transformation, and People functions to ensure structured, governed delivery from intake through implementation.
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Maintain comprehensive program plans, RAID logs, decision registers, and status reporting cadences across all active AI workstreams.
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Facilitate cross-functional working sessions, track action items, and ensure milestones are met on time and within scope across concurrent AI use case deliveries.
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Ensure Enterprise AI Initiatives, including the AI Readiness Program, follow established intake, scoring, and governance processes covering use case prioritization, approval workflows, and lifecycle management.
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Coordinate AI use case teams across Technical Leads, Change Management representatives, and Financial Flexibility Leads to drive accountability and progress at the workstream level.
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Track and report on AI initiative performance metrics, including adoption, productivity impact, and value realization in support of enterprise savings targets.
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Surface blockers, escalate risks, and drive resolution across program stakeholders to maintain delivery momentum.
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Lead sprint planning, backlog grooming, and retrospectives for AI initiative workstreams, ensuring a consistent cadence and iterative progress toward delivery milestones.
IT Project Portfolio Management
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Manage a portfolio of IT initiatives spanning Enterprise Applications, employee-facing technology, support model improvements, and digital workplace enhancements across the IT organization
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Define project scope, success criteria, timelines, and resource requirements in collaboration with IT leadership
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Coordinate with platform owners, vendors, and internal teams to ensure delivery alignment across all active workstreams
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Maintain a consolidated view of portfolio health, surfacing dependencies and conflicts proactively
Governance and Reporting
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Produce executive-ready project status updates, steering committee materials, and program dashboards
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Ensure projects adhere to established intake, scoring, and lifecycle governance processes, applying AI Readiness Program standards to applicable Enterprise AI workstreams
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Maintain documentation standards across all managed initiatives, including project charters, decision logs, and closure reports
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Deliver structured stakeholder communications on a recurring cadence: weekly status updates for active workstreams, monthly program summaries for IT leadership, and quarterly reviews for executive and cross-functional stakeholders
Stakeholder and Change Management
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Build and maintain strong working relationships with stakeholders across IT, business functions, and external vendors.
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Support change management activities, including communications planning, training coordination, and adoption tracking, in partnership with the People and Communications teams.
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Act as a trusted point of contact for project stakeholders, proactively managing expectations and ensuring alignment at every phase.
Qualifications:
Required
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6 to 9 years of experience in technical project management within an enterprise IT environment.
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Demonstrated experience managing complex, cross-functional programs with multiple concurrent workstreams.
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Strong command of Agile and sprint-based delivery methodologies, with hands-on experience running sprint ceremonies and managing iterative delivery cycles alongside Waterfall or hybrid approaches.
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Proficiency with project and work management platforms such as ServiceNow, Wrike, Jira, or equivalent.
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Exceptional written and verbal communication skills, with experience producing materials for senior and executive audiences.
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Proven ability to manage ambiguity, navigate organizational complexity, and maintain delivery momentum without direct authority.
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Ability to work in a hybrid, globally distributed team environment, with availability to maintain core working-hour overlap through at least 12:00 PM EST to support cross-regional collaboration.
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Must have very strong communication and influencing skills.
Preferred
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PMP, PMI-ACP, or equivalent project management certification.
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Familiarity with IT service management (ITSM) frameworks, particularly ServiceNow.
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Exposure to AI program governance, adoption tracking, or enterprise AI rollouts.
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Experience supporting change management or internal communications workstreams as part of broader program delivery.
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Prior experience in a SaaS, technology, or high-growth enterprise environment.
