- Welcome and greet patients, visitors, and attendants professionally.
- Handle front desk operations and manage patient inquiries.
- Register new patients and update existing patient records.
- Schedule, reschedule, and cancel doctor appointments.
- Manage incoming and outgoing phone calls and provide relevant information.
- Coordinate with doctors, nurses, billing, laboratory, pharmacy, and other departments.
- Guide patients to the appropriate department, doctor, or facility.
- Maintain patient records, registration forms, and other necessary documents.
- Handle billing-related queries and coordinate with the billing department.
- Manage OPD token/queue systems and ensure smooth patient flow.
- Assist patients with insurance, cashless treatment, and documentation procedures.
- Maintain confidentiality of patient information and hospital records.
- Handle complaints and concerns professionally and escalate issues when required.
- Maintain daily reports, appointment records, and front-office documentation.
- Receive and manage hospital correspondence, courier, and documents.
- Ensure the reception area is clean, organized, and welcoming.
- Support emergency/front-desk coordination as required.
- Follow hospital policies, procedures, and patient service standards.
- Perform other administrative and front-office duties assigned by management.
Food and Accomodation provided
Contact: Monisha | HR | 9894102476
Pay: ₹20,000.00 - ₹24,000.00 per month
Benefits:
Work Location: In person
