Why Join?
✅ Opportunity to work with a leading Product-Based MNC
✅ Two-way transportation
✅ Food & attractive employee benefits
Job Overview
We are looking for a SaaS Backup & Disaster Recovery Engineer (L1) to join a global technical support team. The ideal candidate should have hands-on experience supporting Microsoft 365 and Google Workspace environments, troubleshooting SaaS applications, cloud backup solutions, and disaster recovery operations.
Mandatory Skills
Microsoft 365 Administration
Google Workspace Administration
SaaS Applications & Cloud Technologies
Backup & Recovery Troubleshooting
Exchange Online, Entra ID, OneDrive, SharePoint Online & Microsoft Teams
Gmail, Google Drive, Shared Drives, Contacts & Calendar
OAuth 2.0, SSO, MFA & Service Accounts
DNS, SMTP, HTTPS & Networking Fundamentals
User Provisioning, RBAC & Permissions Management
Application Log Analysis & Troubleshooting
Basic SQL Troubleshooting
Backup Methodologies, Compliance & Disaster Recovery Concepts
Experience with Ticketing/CRM Platforms
Excellent Communication & Customer Support Skills
Preferred Skills
➕ SaaS Backup & Recovery Platform Support
➕ Microsoft Graph API & Cloud Integrations
➕ Basic PowerShell Scripting (Microsoft 365)
➕ Cloud Security & Data Protection Best Practices
➕ Customer-Facing Technical Support Experience
Preferred Certifications
* Microsoft Certified: MS-900
* Microsoft Certified: AZ-900
* Microsoft Certified: MD-102
* Microsoft Certified: SC-300
* Google Workspace Administrator Certification
* Google Cloud Digital Leader
* Associate Cloud Engineer
Pay: Up to ₹1,300,000.00 per year
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
