A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems and software and following standard procedures to escalate unresolved issues to appropriate internal/external stakeholders.
This role requires a passionate, collaborative, and solution-oriented approach and is critical to the success of the company. You will work directly with the NOC, Sales, and Technical Teams and serve as the first point of contact for the customers and internal stakeholders desiring support.
