Manual Tester & Technical Support Executive
We are looking for a detail-oriented and proactive Manual Tester & Technical Support Executive who can handle customer support, debug issues, test features, and help improve product quality by creating proper test cases and use cases. The ideal candidate should have strong communication skills, logical thinking, and the ability to understand software workflows quickly.
Job Details
Information
Shift Timing
3:30 AM to 12:30 PM IST (Australian Support Shift)
Training Period Timing (for 1st 15days)
7:00 AM to 4:00 PM
Work Mode
Fully Work From Office
Location
Gurugram Sector 48
Travel Allowance
Morning commute allowance will be provided during early morning shifts
Experience Required
0.5 to 1 year preferred
Freshers
Freshers can also apply if they have completed a testing course from a reputed institute
Roles & Responsibilities
- Understand customer issues through real-time chat support.
- Respond to customer queries professionally and clearly.
- Handle customer support via email.
- Provide troubleshooting steps and proper resolutions.
- Investigate and debug customer-reported issues.
- Reproduce bugs and identify possible root causes.
- Coordinate with the development team for unresolved issues.
- Perform manual testing of new and existing features.
- Test workflows, validations, UI/UX behavior, and edge cases.
- Verify bug fixes before release.
- Create use cases and testing scenarios for new features.
- Help improve internal documentation and support articles.
Required Skills
- Good communication skills in English.
- Strong logical and analytical thinking.
- Basic understanding of web applications and software workflows.
- Ability to identify bugs and explain issues clearly.
- Attention to detail.
- Basic knowledge of browser developer tools is a plus.
- Experience with CRM systems or SaaS products is preferred.
Preferred Qualifications
- Experience in manual software testing.
- Experience in customer support/chat support.
- Familiarity with bug tracking tools like Jira, ClickUp, Trello, etc.
- Understanding of test cases and QA processes.
Key Qualities We Are Looking For
- Problem-solving mindset
- Patience while handling customers
- Quick learner
- Organized and responsible
- Strong observation skills
Bonus Skills
- Knowledge of automation testing tools
- Basic SQL or database understanding
- Familiarity with APIs and webhook testing
- Experience with CRM or SaaS products
Pay: ₹10,819.00 - ₹25,147.69 per month
Work Location: In person
