Job Title: Customer Service Executive
Location: Kochi
Salary: ₹18,000 – ₹21,000 per month
Job Summary
We are looking for a customer-focused and enthusiastic Customer Service Executive to join our team. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to handle customer inquiries professionally while ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, or chat.
- Provide accurate information about the company's products and services.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain customer records and update CRM or internal systems.
- Follow up with customers to ensure timely resolution of their concerns.
- Coordinate with internal departments to provide effective customer support.
- Deliver exceptional customer service and maintain a professional relationship with customers.
Requirements
- Bachelor's degree in any discipline.
- 1–3 years of experience in customer service, customer support, or a similar role.
- Excellent verbal and written communication skills in English. Knowledge of additional languages is an advantage.
- Good interpersonal and problem-solving skills.
- Basic computer knowledge (MS Office, email, and CRM software).
- Ability to work in a fast-paced environment.
Benefits
- Salary: ₹18,000 – ₹21,000 per month
- Career growth opportunities
- Friendly and supportive work environment
- Training and skill development
Pay: ₹18,000.00 - ₹21,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Application Question(s):
- Are you willing to relocate or work from Kochi Office?
Education:
Work Location: In person
