Role Overview:
The role involves handling student inquiries, providing accurate course information, and converting leads into enrollments through effective counseling. The individual will also follow up with prospective students, resolve payment or enrollment issues, and work with internal teams to improve processes.
Responsibilities:
- Handle incoming and outgoing calls, chats, and queries from prospective students.
- Provide accurate details about courses, enrollment processes, and fee structures.
- Follow up with students who have shown interest but have not enrolled.
- Identify and address reasons why students did not complete their registration.
- Assist in resolving payment-related or enrollment concerns.
- Convert leads into enrollments through effective counseling and engagement.
- Conduct feedback and review calls to enhance student experience.
- Coordinate with internal teams to resolve queries and improve processes.
- Maintain and update inquiry data sheets to track follow-ups and conversions.
Skills:
- Strong communication and interpersonal skills.
- Ability to engage and counsel students effectively.
- Basic knowledge of Excel and Google Sheets.
- Problem-solving mindset with a focus on lead conversion.
- Ability to handle multiple queries efficiently.
- Team player with a willingness to learn and adapt.
Qualifications:
- Bachelor’s degree in any field.
2+ years of experience in the related field
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Provident Fund
- Work from home
Work Location: In person
