Pune, Maharashtra
Job Summary
Salesforce Administrator (Mid-Level) to join our India-based Application Management Services team .
This role focuses on ensuring stable and scalable Salesforce operations, driving enhancements, supporting integration scenarios, and advising business stakeholders on best practices in an international environment.
Key Responsibilities
Ensure end-to-end business operations (L3 support) for Salesforce CRM processes
Analyze and resolve complex incidents, problems, and service requests
Design, configure, and optimize Salesforce data models, automation, and reporting solutions
Drive data quality initiatives and cross-system consistency
Support and engage Junior Salesforce Admins
Support testing activities (UAT, regression, releases)
Advise business stakeholders on Salesforce best practices and solution design
Contribute to release management, upgrades, and roadmap activities
Participate in AMS and project initiatives using agile and classical methodologies
Assist in integrations with external systems and APIs
Support Single Sign-On (SSO) setup and troubleshooting
Work with Identity Providers (IdP) such as Azure AD / Okta
Monitor system performance and ensure data security compliance
Collaborate with IT and Security teams on access control and security policies [admin.salesforce.com]
Skill Requirements
>5 years of experience as a Salesforce Administrator in enterprise environments
Strong expertise in Sales Cloud and/or Service Cloud
Proven experience with complex configuration and automation (Flows, validation logic, reporting)
Hands-on experience with integration scenarios (e.g., SAP, middleware, APIs)
Solid understanding of data models, security concepts, and governance
Experience working in global AMS or project environments
Salesforce certifications (e.g., Administrator, Advanced Administrator) preferred
Strong analytical, problem-solving, and stakeholder management skills
Understanding of authentication mechanisms (SSO, OAuth, SAML)
Experience with Identity Providers (IdP) (e.g., Azure AD, Okta)
Basic network knowledge (DNS, HTTP, APIs)
Awareness of IT security concepts (access control, MFA, encryption)
Other Requirements
Strong ownership and accountability
Proactive communication and stakeholder management
Ability to prioritize in complex, SLA-driven environments
Solution-oriented and analytical mindset
Ability to work independently and guide junior team members
Security & compliance awareness
Identity & access management (SSO, IdP)
Integration knowledge
Interest in security, identity management, and system integration
Familiarity with integrations (REST APIs, middleware)
Tools & Systems Experience
Salesforce (Sales Cloud / Service Cloud)
Middleware tools (SAP CPI, APIs, or comparable)
ServiceNow (SNOW) or similar ticketing tools
REST APIs / JSON
Visual Studio Code, Salesforce CLI, Powershell Script Language
Knowledge SOQL ( full ) and of Apex (basic level)
Mobile Device Management, Smartphone Applications, Salesforce Mobile App
OKTA IDP Managemen
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