Pawspace.
Key Responsibilities
- Plan and schedule daily service orders for dog training, boarding, sitting, host/sitter onboarding and pet taxi.
- Ensure assigned orders are completed or rescheduled as per customer preference with minimum delay.
- Coordinate with trainers, hosts, sitters, groomers, drivers and other service providers for daily execution.
- Onboard, verify and activate new service providers on the PawSpace platform as per internal process.
- Handle customer updates, feedback collection, follow-ups, reschedules and basic issue resolution.
- Escalate urgent service issues to the manager and support closure within expected timelines.
- Identify upsell opportunities across relevant services and coordinate with sales/operations for conversion.
- Maintain daily reports on order status, cancellations, pending tasks, provider updates and customer
- feedback.
Potential incentive up to ₹15,000 per month based on upsell performance and achievement.
2+ years of experience in operations, field onboarding, service delivery, vendor/provider coordination, customer operations or similar roles.
Strong follow-up discipline and ability to close daily tasks without repeated reminders
Good communication skills in English, Kannada, and Hindi will be an added advantage.
Pet experience is optional. Love for pets and willingness to understand pet-care services is important.
Candidates from Bangalore are preferred.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
