We are seeking a Manager/Lead – Hybrid Tester (M+A) to oversee manual and automated testing across a US Healthcare Revenue Cycle Management (RCM) platform. This role will lead functional, integration, regression, AI/GenAI, Agentic AI, autonomous agent, RPA, microservices, and cloud pipeline testing, ensuring high-quality, compliant, and production-ready deliverables. The ideal candidate will define QA strategy, manage a team of testers, and ensure end-to-end testing coverage for Claims, Prior Authorization, Scheduling, Coding, Collections, and EDI modules.
QA Strategy & Leadership:
- Define and implement QA strategy for manual, automated, and AI/GenAI-assisted testing.
- Lead a team of manual and automated testers, providing mentorship and performance guidance.
- Establish testing standards, best practices, and processes across functional, regression, performance, and integration testing.
- Collaborate with product, development, DevOps, AI/ML, and RPA teams to align QA processes with development and deployment pipelines.
Manual & Automated Testing:
- Plan, design, and execute manual test cases for new features, bug fixes, and workflows.
- Develop, maintain, and optimize automation test scripts using Selenium, Cypress, TestNG, or similar frameworks.
- Implement CI/CD integrated test automation pipelines for microservices, cloud deployments, and AI workflows.
- Validate AI/GenAI, Agentic AI, and autonomous agent decisions via test automation and scenario simulations.
- Conduct integration, end-to-end, and regression testing for microservices, APIs, and RPA processes.
AI / Agentic AI & Autonomous Systems Testing:
- Design and implement test cases for AI models, LLMs, GenAI outputs, and autonomous agents.
- Validate multi-agent orchestration workflows and RPA-driven automated operations.
- Ensure agentic AI decisions are auditable, compliant, and explainable.
- Test feedback loops, memory/context handling, and decision pipelines for AI/agentic workflows.
Cloud, Microservices & Pipeline Validation:
- Collaborate with DevOps and MLOps teams to integrate QA into CI/CD and LLM Ops pipelines.
- Validate cloud deployments, containerized applications (Docker/Kubernetes), and event-driven microservices for reliability and performance.
- Conduct performance, load, and stress testing on APIs, microservices, and AI/agentic systems.
Compliance & Governance:
- Ensure testing practices comply with HIPAA, SOC 2, and healthcare regulatory standards.
- Maintain audit trails for AI/agentic decisions, RPA workflows, and cloud deployments.
- Implement secure test data management and PHI masking in test environments.
Reporting & Continuous Improvement:
- Provide QA metrics, dashboards, and reports to stakeholders.
- Identify process improvements, automation opportunities, and risk mitigation strategies.
- Foster a culture of quality-first development, automation, and innovation.
- Bachelor’s or Master’s degree in Computer Science, IT, or related field.
- 8+ years of experience in QA/testing, including manual, automated, and hybrid testing.
- Proven experience leading QA teams and managing hybrid testing projects.
- Hands-on experience with AI/ML, GenAI, Agentic AI, autonomous agents, and RPA validation is highly preferred.
- Strong knowledge of microservices, APIs, cloud deployments, CI/CD, and DevOps integration.
- Familiarity with healthcare RCM systems and HIPAA/SOC 2 compliance is preferred.
Technical Expertise:
- Manual Testing: Functional, regression, integration, end-to-end, UAT
- Automation Tools: Selenium, Cypress, TestNG, JUnit, Appium, or similar
- AI/LLM/GenAI Testing: Agentic AI, autonomous agents, multi-agent workflows, feedback loops
- RPA Testing: UiPath, Automation Anywhere, Blue Prism integration with AI workflows
- Microservices & API Testing: REST API, SOAP, event-driven system validation, Postman, SoapUI
- Cloud & DevOps Integration: AWS, Azure, GCP, Docker, Kubernetes, CI/CD pipelines, Infrastructure-as-Code (Terraform/CloudFormation)
- Big Data & Analytics: Snowflake, Spark, Hadoop, Redshift (for AI/agentic workflows testing)
- Compliance: HIPAA, SOC 2, PHI masking, audit trail validation.
Skillset:
- Strong leadership, team management, and mentoring skills.
- Ability to design QA strategy for hybrid testing across AI, cloud, RPA, and microservices environments.
- Analytical mindset for complex distributed systems, AI workflows, and multi-agent orchestration.
- Excellent communication and collaboration with product, development, AI/ML, and DevOps teams.
- Detail-oriented with a focus on quality, compliance, and risk management.
Strategic Impact:
- Ensure high-quality, compliant, and reliable releases for all RCM modules.
- Validate autonomous AI/agentic workflows and RPA processes for operational excellence.
- Reduce production issues through robust hybrid QA coverage.
- Enable accelerated analytics, GenAI, and autonomous decision-making features.
- Strengthen organizational capability in next-gen AI/LLM and automation platforms.
Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.
If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]
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