AREAS OF RESPONSIBLITY
- Handle all room reservation inquiries through telephone, email, website, and online travel agencies.
- Process new reservations, amendments, cancellations, and special requests accurately.
- Provide guests with information about room types, rates, hotel facilities, promotions, and packages.
- Upsell room categories and hotel services to maximize revenue.
- Coordinate with Front Office, Housekeeping, Sales, and Revenue teams to ensure seamless guest arrivals.
- Maintain accurate reservation records in the Property Management System (PMS).
- Monitor room availability and ensure inventory is updated.
- Handle corporate, group, and travel agent bookings as per hotel policies.
- Prepare daily reservation reports and occupancy forecasts.
- Ensure compliance with hotel policies, SOPs, and brand standards.
- Resolve guest reservation-related concerns professionally and promptly.
Qualifications
- Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
- 1–3 years of experience in hotel reservations or Front Office operations.
- Freshers with relevant hospitality education may also apply.
Pay: ₹15,598.28 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
