Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective troubleshooting and problem resolution.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system performance and reliability by identifying root causes and implementing corrective actions.
- Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
- Coordinate with stakeholders to prioritize and address critical issues promptly.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Epic Systems.
- Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
- Experience with system monitoring and incident management tools to track and manage application health.
- Ability to work collaboratively across teams to ensure seamless integration and support of business-critical systems.
- Excellent communication skills to effectively document issues and solutions and interact with technical and non-technical stakeholders.
- Familiarity with software lifecycle processes and best practices in application support.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Epic Systems.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
