Job Description – Senior Manager – Operations & Wealth Advisory
Company: EquiBoost FinServ Pvt. Ltd.
Location: Mumbai (Preferred)
Employment Type: Full-time
Experience: 2-3+ Years (Mandatory)
Industry: Wealth Management | Financial Advisory | Capital Markets
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About EquiBoost FinServ Pvt. Ltd.
EquiBoost FinServ Pvt. Ltd. is a fast-growing Wealth Management and Financial Advisory firm committed to helping Retail, HNI, NRI and Corporate clients achieve their financial goals through holistic wealth management solutions.
Our expertise spans across:
- Mutual Funds
- Smallcase Portfolios
- Direct Equities
- Portfolio Advisory
- Financial Planning
- Insurance Solutions
- Loans & Mortgage Solutions
- Wealth Distribution
- Investment Advisory
We are looking for an experienced Senior Manager who can lead operations, manage teams, improve business processes, ensure regulatory compliance, and contribute strategically to the firm's growth.
This position is strictly for experienced professionals from the Wealth Management / Capital Markets / Financial Services industry.
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Position Summary
The Senior Manager will be responsible for overseeing the firm's operational excellence while leading a high-performing team, ensuring exceptional client service, maintaining regulatory compliance, streamlining processes, and supporting business growth initiatives.
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Key Responsibilities
1. Operations Management
- Oversee end-to-end operational activities across all business verticals.
- Ensure seamless execution of Mutual Fund, Smallcase, Equity and other investment transactions.
- Manage client onboarding, account opening, documentation and transaction processing.
- Coordinate with AMCs, RTAs, Smallcase platform, Depositories, Brokers and other business partners.
- Improve operational efficiency through automation and process optimization.
- Ensure timely execution of client requests with minimal turnaround time.
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2. Team Leadership
- Lead, mentor and supervise the Operations and Client Servicing team.
- Set performance goals and monitor KPIs.
- Conduct regular reviews and coaching sessions.
- Build a collaborative, client-centric and performance-driven culture.
- Develop Standard Operating Procedures (SOPs) and ensure adherence.
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3. Client Relationship Management
- Ensure superior servicing for Retail, HNI, NRI and Corporate clients.
- Handle complex operational queries and escalations.
- Coordinate with Relationship Managers and Advisors for smooth client servicing.
- Ensure prompt resolution of service issues.
- Maintain high client satisfaction and retention levels.
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4. Compliance & Risk Management
- Ensure compliance with SEBI, AMFI, Exchanges and all applicable regulatory requirements.
- Monitor KYC, FATCA, CKYC and documentation processes.
- Maintain audit-ready operational records.
- Strengthen internal controls and risk management practices.
- Coordinate during internal and external audits.
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5. Business Coordination & Process Improvement
- Work closely with Management, Advisory and Sales teams.
- Prepare operational MIS, dashboards and management reports.
- Identify operational bottlenecks and recommend improvements.
- Support implementation of new products and technology platforms.
- Drive operational scalability for business expansion.
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Products & Services Knowledge (Mandatory)
Candidates should possess working knowledge of most of the following:
- Mutual Funds
- Smallcase Investments
- Direct Equity Investments
- Portfolio Management Services (PMS)
- Alternative Investment Funds (AIF)
- Exchange Traded Funds (ETFs)
- Bonds & Fixed Income Products
- Insurance Products
- Financial Planning
- Retirement Planning
- Goal-Based Investing
- Wealth Management Solutions
- Loan Products (preferred)
- Capital Market Operations
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Required Skills
- Strong leadership and people management skills.
- Excellent operational and analytical abilities.
- Thorough understanding of capital market operations.
- Strong client servicing orientation.
- Excellent written and verbal communication.
- High level of integrity and professionalism.
- Process improvement mindset.
- Strong problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Advanced MS Excel knowledge.
- Experience with CRM and Wealth Management platforms will be an added advantage.
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Preferred Industry Experience
Candidates should have experience in one or more of the following:
- Wealth Management Firms
- Mutual Fund Distribution
- Smallcase Ecosystem
- Stock Broking Firms
- Investment Advisory Firms
- Portfolio Advisory Firms
- Financial Distribution Companies
- Family Offices
- Private Wealth Firms
- NBFCs dealing in investment products
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Experience Required
- Minimum 2-3 years of relevant experience.
- Proven experience in managing teams and operations.
- Prior exposure to Wealth Management, Mutual Funds, Smallcase, Capital Markets or Financial Advisory is mandatory.
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Key Performance Indicators (KPIs)
- Operational accuracy and turnaround time.
- Client satisfaction and retention.
- Team productivity.
- Compliance adherence.
- Process improvements implemented.
- Reduction in operational errors.
- Successful execution of business initiatives.
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Why Join EquiBoost FinServ?
- Opportunity to work with a rapidly growing Wealth Management firm.
- Direct exposure to leadership and strategic decision-making.
- High-growth career opportunities.
- Performance-based incentives and rewards.
- Collaborative and professional work culture.
- Opportunity to work across multiple investment products including Mutual Funds, Smallcase, Equities and other Wealth Management solutions.
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Pay: ₹360,000.00 - ₹500,000.00 per year
Benefits:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
