We are looking for a Support Engineer Intern who is eager to learn and develop skills in technical support, troubleshooting, customer communication, and problem-solving. The intern will work closely with the support and technical teams to understand customer issues, assist in troubleshooting, and document solutions.
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Assist the support team in identifying and resolving customer technical issues.
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Understand customer queries and provide appropriate guidance under supervision.
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Assist in troubleshooting product-related issues and identifying possible root causes.
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Learn and document common technical issues and their resolutions.
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Support the team in preparing and updating FAQs, knowledge bases, and support documentation.
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Assist in analyzing support requests to identify recurring issues and patterns.
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Maintain accurate records of customer issues, troubleshooting steps, and resolutions.
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Assist in testing different scenarios to identify and report product issues.
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Work with technical and other internal teams to investigate and resolve customer concerns.
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Assist in creating simple scripts or utilities for debugging, where applicable.
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Participate in user training or product-support activities as required.
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Good problem-solving and analytical skills.
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Good written and verbal communication skills.
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Strong attention to detail.
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Willingness to learn technical concepts and troubleshooting processes.
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Basic knowledge of Excel and data analysis.
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Good multitasking and time-management skills.
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Ability to work independently as well as collaboratively in a team.
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Good listening and customer-handling skills.
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Basic knowledge of scripting/coding is an added advantage.
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Qualification: B.Sc. (Computer Science), B.E., B.Tech, or any Computer Science/IT-related degree.
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Experience: Freshers / Students or recent graduates eligible for internship.
