Job Summary
We are seeking a detail-oriented and proactive Collection Executive to join our team in the EdTech sector. The role involves managing and monitoring outstanding dues, following up with students/parents/institutions, ensuring timely fee collections, and maintaining healthy customer relationships while adhering to organizational policies.
Key Responsibilities:
● Contact students, parents, and institutions via phone, email, or in-person visits to follow up on pending payments.
● Ensure timely fee collection in line with company policies and monthly targets.
● Accurately maintain records of interactions, payment commitments, and follow-ups in the system/CRM.
● Address and resolve queries related to payments, receipts, or invoices.
● Handle calls politely and maintain an authentic, professional tone.
● Understand student needs, resolve concerns, and provide appropriate solutions.
● Manage high call volumes efficiently while ensuring quality communication.
● Communicate information clearly with a customer-focused and professional approach.
● Build and maintain positive customer relationships.
● Record details of conversations in spreadsheets and maintain an updated database.
● Demonstrate excellent communication and active listening skills with strong command of the English language.
● Exhibit strong multitasking, time management, and target-oriented abilities.
● Achieve individual targets while contributing to overall team goals.
Key Skills & Competencies:
● Strong communication.
● Ability to handle pressure and meet monthly targets.
● Customer-centric and empathetic approach.
● Good knowledge of MS Excel, Google Sheets, and CRM tools.
● Analytical mindset with attention to detail.
Qualifications & Experience:
● Bachelor’s degree in Commerce, Business Administration, or related field.
● 1–3 years of experience in collections, recovery, or tele-calling (preferably in EdTech, BFSI, or service industry).
● Freshers with strong communication skills may also apply.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
