Job Description: A Voice Customer Care Executive serves as the first point of contact for customers, handling inbound and outbound calls to address queries, resolve concerns, and provide accurate information. The role requires strong communication, active listening, and problem-solving skills to ensure a positive customer experience while meeting service quality and performance targets.
Responsibilities: They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
