Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: Senior Group Leader (Content Moderation)
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 6/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Operations Manager – Content Review/Moderation.
Location: Bangalore, India
Band: B3
Experience: 8+ Years
Shift: 24/7 (5 days/week with rotational week offs)
Employment Type: Full-Time
Job Summary
We are looking for an experienced Operations Manager – Content Review to lead large-scale operations in a high-volume, fast-paced content moderation environment. The role demands strong strategic leadership, client management, and operational excellence while managing multiple teams and driving business outcomes.
Key Responsibilities
Provide strategic direction and leadership to content moderation operations
Manage end-to-end delivery including Accuracy, AHT, SLAs, Attrition, and Shrinkage
Lead and mentor Team Leaders and mid-level managers , ensuring high performance
Build and maintain strong client relationships and ensure stakeholder satisfaction
Drive revenue attainment, profitability, and business growth opportunities
Identify process improvement and optimization initiatives to scale operations
Ensure compliance with policies, quality standards, and governance frameworks
Lead workforce planning, capability development, and employee engagement initiatives
Required Skills & Competencies
Proven ability to lead large teams (80–120 FTEs) in content moderation/BPO environments
Strong strategic planning and execution capabilities
Expertise in client and stakeholder management
Strong analytical and data-driven decision-making skills
Excellent communication and presentation skills
Ability to inspire teams, drive change, and work independently
Agile mindset with ability to work under pressure in a 24/7 work environment
Eligibility Criteria
Graduate in any discipline
Minimum 8+ years of experience in BPO/ITES or Content Moderation
Proven experience in managing large teams and operations delivery
Preferred Qualifications
Lean / Six Sigma certification
Experience in revenue management and P&L ownership.
Key Competencies
Strong observation, analytical, and decision-making skills
Good understanding of global and trending topics (Geopolitical, Entertainment, Sensitive events)
Ability to drive continuous improvement and operational excellence
Additional Details
Language: English (Read/Write/Speak)
Proficiency Level: CEFR C1
Nationality: Indian
Notice Period: Within 30 days preferred
Mandatory Skills: Content Moderation .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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