Key Responsibilities:
- Outbound Calls:Making calls to potential leads or existing customers to promote products or services, generate leads, or schedule appointments.
- Inbound Calls:Handling calls from customers, answering queries, resolving issues, and providing support.
- Communication:Effectively communicating with customers, using provided scripts and guidelines while adapting to individual needs.
- Lead Generation:Identifying potential customers and following up to convert interest into sales.
- Customer Relationship Management (CRM):Updating CRM systems with customer interaction details and lead information.
- Sales and Customer Service:Depending on the role, telecallers may be responsible for closing sales or providing customer service.
- Documentation:Maintaining accurate records of call interactions and updates in CRM systems.
Skills Required:
- Excellent Communication Skills: Strong verbal and written communication, including active listening and persuasive abilities.
- Interpersonal Skills: Ability to build rapport, establish positive relationships, and handle difficult conversations.
- Patience and Empathy: Understanding customer needs and concerns, and handling objections effectively.
- Sales Skills (if applicable): Ability to understand customer needs, present products or services effectively, and close sales.
- Problem-Solving Skills: Ability to resolve customer issues and find solutions.
- Basic Computer Skills: Proficiency in using CRM systems and other relevant software.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
