Front Office Executive

Job details

Job Description

To help and assist the Front Office Manager in organising and running the department
To be warm, friendly and courteous to guests
To achieve optimum sale of rooms through proper yield management
To make and monitor the duty roster of the departmental staff
To supervise the reception counter
To check all VIP rooms
To deputize for the front office manager in his absence or whenever required to do so
To initiate action on all mail coming into the department
To initiate action on all group bookings and block rooms in the reservation register
To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
To follow up with the local travel agent for requirements of a group before their arrival
To maintain appropriate guest history records
To greet guests on arrival and provide timely assistance at check-in
To advise the general manager of all VIP arrivals and also to escort all VIP’s to their rooms
To report on a weekly basis, all views, suggestions/ comments of guests’ met
To assist guests immediately if they have any problems with the services provided by the Hotel

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

Application Question(s):

Work Location: In person