Job Title: Manager – Tenancy Management Services (TMS)Location: Hiranandani Gardens, Powai, MumbaiWorking Days & Hours: Monday to Saturday | 9:30 AM – 6:30 PMJob Summary
The Manager – Tenancy Management Services (TMS) will lead and manage the Mumbai TMS department, ensuring the delivery of high-quality domestic maintenance services to expatriate and foreign corporate tenants.
The role involves leading the TMS Executives and Supervisors, maintaining excellent client relationships, ensuring timely resolution of maintenance issues, coordinating with landlords, societies, vendors, and internal departments, and continuously improving service quality in line with Relomi’s hospitality standards.
Key Responsibilities
· Lead, mentor, and manage the TMS team of Executives and Supervisors.
· Plan and monitor daily client visits, maintenance schedules, and team assignments.
· Ensure regular domestic maintenance services are delivered efficiently and as per Relomi’s service standards.
· Ensure professional, courteous, and high-standard communication with expatriate clients at all times.
· Ensure timely resolution of maintenance requests while maintaining high levels of customer satisfaction.
· Monitor and continuously improve service quality through regular reviews, inspections, and client feedback.
· Handle major client complaints, escalations, and service recovery.
· Coordinate with landlords, housing societies, vendors, technicians, and contractors for smooth execution of tenancy-related services.
· Review quotations, repair recommendations, and maintenance costs before approvals.
· Ensure preventive maintenance schedules and apartment inspections are carried out as planned.
· Monitor departmental KPIs, response times, pending jobs, and service performance.
· Conduct regular team meetings, training sessions, and performance evaluations.
· Develop and implement SOPs and operational improvements for the department.
· Coordinate closely with Relocation, Accounts, Setup, Fleet, and Operations teams.
· Review departmental MIS, reports, documentation, and monthly performance.
Required Skills & Qualifications
· Bachelor’s degree in Hospitality, Facility Management, Business Administration, Engineering, or a related field.
· 5–8 years of experience in hospitality operations, property management, facility management, customer service, or tenancy management.
· Minimum 2 years of experience managing teams.
· Excellent English communication skills (spoken and written) – Mandatory.
· Strong customer service orientation with the ability to confidently interact with expatriate and foreign corporate clients.
· Experience in vendor management, landlord coordination, society liaison, and maintenance service coordination.
· Strong leadership, planning, organizational, and problem-solving skills.
· Proficiency in MS Excel, Word, email communication, and reporting.
· Ability to work under pressure while maintaining high service standards and timely delivery.
About the Company
Relomi Corporate Services LLP is a leading provider of customized relocation, hospitality, and corporate support services to Japanese and multinational companies across India.
With a team of over 180 professionals across multiple cities, Relomi provides premium services including Corporate Relocation, RELOhomes Serviced Apartments, Real Estate Leasing, Fleet Services, Visa & Immigration, and Tenancy Management Services (TMS).
Our Tenancy Management Services (TMS) division provides regular domestic maintenance services to expatriate and foreign corporate tenants residing in premium residential apartments across Mumbai and other metro cities in India. The department coordinates maintenance services, landlord and society liaison, preventive maintenance, inspections, vendor management, and day-to-day tenancy management, ensuring a comfortable, safe, and hassle-free living experience for our clients.
Pay: ₹70,000.00 - ₹80,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
